Legal & Support

Account & Data Deletion

Last updated: August 2026  •

What Does "Data Deletion" Actually Mean?

In simple words: this page tells you how to close your Rana eSports account for good, and confirms exactly what happens to your information when you do. It has nothing to do with your Free Fire game account, your device, or Garena — it is only about the Rana eSports account (profile, chats, team-finder cards, subscription record) that you created inside our app.

Once we verify your request, everything listed under "What Gets Deleted" below is permanently removed from our active systems, and cannot be recovered afterwards.

72 Hrs Typical Turnaround
3 Days Maximum Processing Time
Free No Charge, Anytime

How To Request Deletion — 3 Simple Steps

  1. Choose a channel. Contact us in whichever way is easiest for you:
  2. Send the required details. Copy the message template below, fill in your username and registered mobile number, and add your reason for leaving.
  3. We verify, then delete. Once we confirm the request is really from you (this protects your account from someone else deleting it on your behalf), we permanently delete your account and every detail tied to it, and send you a confirmation email or message.

What You Must Include In Your Request

For your own security, we only act on deletion requests that include the following — this is how we confirm the request is genuinely coming from the account owner and not someone else:

  • Your registered username
  • Your registered mobile number (the one tied to your account)
  • A short reason for deletion (one line is enough)
Message Template — Tap Copy, Then Fill In Your Details 
Subject: Delete My Account Permanently

Hi Rana eSports Team,

I would like to permanently delete my Rana eSports account and all data linked to it.

Username: ____________
Registered Mobile Number: ____________
Reason for deletion: ____________

I understand this action is permanent, cannot be reversed, and all my chats, team-finder cards, and profile data will be removed within 3 business days.

Please confirm once the deletion is complete.

Thank you.

Send this message via the in-app Help Desk chat, or email it to rana.esports.help@gmail.com with the subject line "Delete My Account Permanently." You can also use the floating Need Help? button on any page of this website to reach us by email directly. (Note: if you have an active paid plan and simply want a refund instead of deleting your account, see our Refund Policy — Help Desk / email works the same way for that too.)

What Gets Permanently Deleted

DataWhat happens
Profile (name, username, IGN, UID, role, bio, avatar)Permanently deleted
Chat & team messagesPermanently deleted
Team-finder cardsPermanently deleted
NotificationsPermanently deleted
Subscription historyPermanently deleted from active systems
Billing/tax records (if any paid plan was purchased)Kept only for the period required by Indian law, then deleted — see below

How Long It Takes

Once your request is verified, we delete your account in 72 hours in most cases. The maximum processing time is 3 business days from a verified request. You'll receive a confirmation message the moment your account and data have been fully and permanently removed.

The One Legal Exception

We may retain minimal transaction records where required under applicable Indian law (for example, billing and tax records under the Income Tax Act and GST regulations) strictly for the legally mandated retention period, after which they too are permanently deleted. This applies only if you purchased a paid plan; free Basic accounts have no such records to retain. Everything else about you is gone within 3 business days.

Why We Ask For A Reason

Telling us why you're leaving isn't meant to talk you out of it — it helps us verify the request is genuinely from you and helps us keep improving Rana eSports for the rest of the community. A one-line reason is enough, for example "no longer playing Free Fire," "switching accounts," or "privacy reasons."

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