Legal

Refund Policy

Last updated: August 2026  

The Basic plan and all free features of Rana eSports remain free forever — there's nothing to refund there. This policy covers our paid Standard, Premium, and Ultra Pro subscriptions only.

Why Our Plans Are Non-Refundable By Default

Every paid plan on Rana eSports (Standard, Premium, Ultra Pro) is a single, one-time payment for a 30-day pass. We do not save your card details, we do not run auto-pay, and we do not auto-renew any subscription — you are charged exactly once per purchase, and only when you choose to buy again. Because there is no recurring or auto-renewing charge to "cancel," and because your paid features unlock instantly and fully the moment payment succeeds, purchases are treated as final and non-refundable once the plan is active on your account. This is different from a subscription you forgot to cancel — there is nothing running in the background to stop.

7 Days Window For The Exceptions Below
4–8 Hrs Valid Refund Processed In
Same Method Money Returned To

1. Free Features

Chat, Team Chat, general Team Finder, and the Help Desk are free on the Basic plan — there is nothing to refund for free features.

2. Not Eligible For A Refund

Because there is no auto-renewal to reverse, the following situations are not refundable:

  • Change of mind after a successful, correctly-activated purchase.
  • Not using the plan's features during the 30-day period.
  • Buying the wrong plan by mistake and simply changing your mind afterward (contact us before renewing next time if you're unsure which plan fits you).
  • Any request made more than 7 days after the transaction date.
  • Accounts disabled or banned for violating our Terms & Conditions.

3. The Only Situations We Do Refund

Even with a no-refund policy, genuine payment errors deserve to be fixed. We will refund a payment in exactly these three cases, if reported within 7 days of the transaction with valid proof:

Refundable

  • Duplicate payment — you were charged twice for the same plan due to a technical glitch
  • Money deducted, plan not activated — payment left your account/card but your Rana eSports account was never upgraded, due to a server or gateway error
  • Unauthorized transaction — someone used your payment method without your consent (subject to verification)

Not Refundable

  • Successful purchase where the plan activated correctly on your account
  • Requests made after the 7-day reporting window
  • No UTR number or payment proof supplied

3A. Payment Deducted But Plan Not Active? Here's What Happens

If your payment was deducted but your VIP plan did not activate on your account, contact us right away with your payment history screenshot — either through the in-app Help Desk (chat with Admin) or by email at rana.esports.help@gmail.com. Once we verify your payment, we will do one of two things within 4 to 8 hours:

  • Activate your plan on your account so you get what you paid for, or
  • Refund your payment in full to the original payment method, if activation isn't possible.

Either way, you are covered — you will not lose money for a payment that didn't reach you as a working plan.

4. How Fast You Get Your Money Back

If your request matches one of the three refundable cases above, we aim to process your refund within 4 to 8 hours of submission, once your payment proof is verified. Refunds are always returned to the original payment method used for the purchase — we cannot send refunds to a different account, UPI ID, or card. Depending on your bank or payment provider, the amount may take a little longer to reflect in your statement even after we've processed it.

5. What You Must Include In Your Refund Request

To verify and process a refund quickly, every request must include the following — incomplete requests will delay processing:

  • Your registered username
  • Your registered mobile number
  • A screenshot of your payment / transaction history
  • The UTR number (Unique Transaction Reference) or payment/order ID
  • The plan purchased and which of the three refundable cases above applies
Message Template — Tap Copy, Then Fill In Your Details 
Subject: Refund Request — Rana eSports Subscription

Hi Rana eSports Team,

I would like to request a refund for a payment issue with my recent subscription purchase.

Username: ____________
Registered Mobile Number: ____________
Plan Purchased (Standard / Premium / Ultra Pro): ____________
UTR Number / Transaction ID: ____________
Date & Time of Payment: ____________
Which case applies (Duplicate payment / Money deducted but plan not activated / Unauthorized transaction): ____________
Details: ____________

I have attached a screenshot of my payment / transaction history for verification.

Please process my refund to the original payment method.

Thank you.

Attach your payment screenshot and send this message via the in-app Help Desk chat, or email it to rana.esports.help@gmail.com with the subject line "Refund Request — Rana eSports Subscription."

6. Currency & Pricing

Users in India are billed in Indian Rupees (₹); users in other countries are billed in US Dollars (US$), as shown on our Pricing page. Refunds, where applicable under Section 3, are always issued in the same currency and to the same payment method that was originally charged. Currency conversion fees, if any, charged by your bank or card network are outside our control and are not covered by this policy.

7. Chargebacks & Payment Disputes

Please contact us first before filing a chargeback or payment dispute with your bank — we resolve the overwhelming majority of billing issues directly and quickly. Filing a chargeback without first contacting our team may result in account suspension while the dispute is investigated. We aim to send a first reply within 5 hours of any support request.

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