Legal

Refund Policy

Last updated: August 2026  

The Basic plan and all free features of Rana eSports remain free forever — there's nothing to refund there. This policy covers our paid Standard, Premium, and Ultra Pro subscriptions only.

24 Hrs Refund Request Window
4–8 Hrs Refund Processed In
Same Method Money Returned To

1. Free Features

Chat, Team Chat, general Team Finder, and the Help Desk are free on the Basic plan — there is nothing to refund for free features.

2. The 24-Hour Refund Window

You may request a full refund of a Standard, Premium, or Ultra Pro purchase within 24 hours of the payment being made. This is a short-term "change of mind" window intended for genuine purchase mistakes or accidental renewals, not a trial period for using the plan long-term.

Eligible For Refund

  • Refund request submitted within 24 hours of purchase
  • Correct UTR / transaction ID and payment screenshot provided
  • Account details match the paying user

Not Eligible For Refund

  • Request made after the 24-hour window has passed
  • No UTR number or payment proof supplied
  • Account disabled for violating our Terms & Conditions

Once the 24-hour window has passed, the purchase becomes final and non-refundable, since the plan's paid features (unlimited chat, drawing tools, maps, downloads, etc.) have already been made available to your account for that billing period.

3. How Fast You Get Your Money Back

If you submit a valid refund request within the 24-hour window, we aim to process your refund within 4 to 8 hours of submission, once your payment proof is verified. Refunds are always returned to the original payment method used for the purchase — we cannot send refunds to a different account, UPI ID, or card. Depending on your bank or payment provider, the amount may take a little longer to reflect in your statement even after we've processed it.

4. What You Must Include In Your Refund Request

To verify and process your refund quickly, every request must include the following — incomplete requests will delay processing:

  • Your registered username
  • Your registered mobile number
  • A screenshot of your payment / transaction history
  • The UTR number (Unique Transaction Reference) or payment/order ID
  • The plan purchased and the reason for the refund
Message Template — Tap Copy, Then Fill In Your Details 
Subject: Refund Request — Rana eSports Subscription

Hi Rana eSports Team,

I would like to request a refund for my recent subscription purchase, made within the last 24 hours.

Username: ____________
Registered Mobile Number: ____________
Plan Purchased (Standard / Premium / Ultra Pro): ____________
UTR Number / Transaction ID: ____________
Date & Time of Payment: ____________
Reason for Refund: ____________

I have attached a screenshot of my payment / transaction history for verification.

Please process my refund to the original payment method.

Thank you.

Attach your payment screenshot and send this message via the in-app Help Desk chat, or email it to rana.esports.help@gmail.com with the subject line "Refund Request — Rana eSports Subscription."

5. Non-Refundable Cases

  • Requests made after the 24-hour purchase window has closed.
  • Requests submitted without a valid UTR number and payment screenshot.
  • Accounts disabled or banned for violating the Terms & Conditions.
  • Any subsequent renewal after the first 24-hour window on that same subscription cycle.

6. Currency & Pricing

Users in India are billed in Indian Rupees (₹); users in other countries are billed in US Dollars (US$), as shown on our Pricing page. Refunds are always issued in the same currency and to the same payment method that was originally charged. Currency conversion fees, if any, charged by your bank or card network are outside our control and are not covered by this policy.

7. Chargebacks & Payment Disputes

Please contact us first before filing a chargeback or payment dispute with your bank — we resolve the overwhelming majority of billing issues directly and quickly. Filing a chargeback without first contacting our team may result in account suspension while the dispute is investigated. We aim to send a first reply within 5 hours of any support request.

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