Terms & Conditions

1. Acceptance of Terms

By creating an account, downloading the APK, or using any feature of Rana eSports, you confirm you've read and agreed to these Terms, our Privacy Policy, and our Disclaimer.

2. Eligibility & One Account Per Person

You must be at least 16 years old to use Rana eSports. However, to purchase any VIP subscription (Standard, Premium, or Ultra Pro), you must be 18 years of age or older, or have explicit parental consent. If you're 16 or 17, please use the app with a parent or guardian's permission; if you're 18 or above, you may use it independently. Each mobile number and username may only be used for one personal account.

3. Account Security

• Keep your password private — never share it with anyone, including admins.
• Your mobile number is permanently tied to your account and can't be changed by you or by us.
• You're responsible for everything that happens on your account.
• Notify us immediately at rana.esports.help@gmail.com if your account is compromised.

4. Support & Response Times

Need your account deleted, your password reset, help cancelling a membership, or a refund? You can reach us two ways:

• Email rana.esports.help@gmail.com
• The in-app Help Desk, where you can chat directly with our admin team

You can also reach us anytime through the floating Need Help? button available on every page of this website. We aim to send a first reply within 5 hours and fully resolve most requests within 24 hours.

5. Subscription Plans & Billing

• Every new account starts on the free Basic plan for life.
• Standard, Premium, and Ultra Pro are paid plans billed through our payment gateway. Users in India are billed in Indian Rupees (₹); users in other countries are billed in US Dollars (US$) — see our Pricing section for current rates.
• All premium plans are valid for exactly 30 days and do not auto-renew. You pay once for a 30-day pass, and we never store your card for automatic future charges.
• Because there is no auto-renewal to cancel, plans are non-refundable once successfully activated — see our Refund Policy for the narrow exceptions (duplicate payment, payment deducted without activation, or unauthorized transaction) and how to report them within 7 days.
• Your plan stays active for the full 30 days you've paid for, then automatically reverts to Basic — no action needed from you.

6. Strictly Prohibited Behaviour

These result in an immediate, permanent account ban:

• Hacks, cheats, scripts, modded APKs, aimbots, or auto-headshot tools.
• Harassment, hate speech, or bullying in chat or voice rooms.
• Sharing sexually explicit, violent, or illegal content.
• Spamming, scamming, phishing, or advertising unrelated services.
• Impersonating pro players, creators, or Rana eSports staff.
• Buying, selling, or trading Free Fire accounts or in-game items through our platform.
• Using Team Finder for anything other than finding teammates.

7. Voice Chat Rules

No ear-splitting sounds or spam, no recording others without permission, no inappropriate content over screen share. Respect every teammate, even after a tough loss.

8. Moderation Rights

Our team may warn, mute, restrict, or disable an account for violating these terms. Admin announcements are official and can't be edited or deleted by users.

9. Intellectual Property

Original content inside Rana eSports — logo, UI design, code, guides, tutorials — belongs to Rana eSports. You may not copy, modify, or redistribute it without written permission. Free Fire-related trademarks belong to Garena (see our Disclaimer).

10. Bans, Suspensions & Appeals

If you believe a ban was a mistake, appeal within 7 days at rana.esports.help@gmail.com. Our decision is final.

11. App Updates & Availability

We may update, modify, or discontinue any feature to improve security and performance. We don't guarantee 100% uptime, but we aim to keep the squad online.

12. Limitation of Liability

Rana eSports is provided "as is." We're not responsible for in-game losses, ranking changes, account actions on Free Fire, or indirect damages from using our app.

13. Governing Law

These terms are governed by the laws of India. Disputes are resolved through the courts of the appropriate jurisdiction, subject to the courts of Uttar Pradesh, India having exclusive jurisdiction.